RETURNS
If your product is unused and undamaged, you can return it within 30 days without having to provide a reason. Contact us with your email address or order number via the contact options on the Contact Us page to initiate a refund. Return conditions may vary by country, so please indicate your country of residence when making your request.
- Returns accepted : Accept returns for both defective and non-defective products
- Product Condition : New and slightly used
- Deadline : 30 days
- Return label : by mail , download and print, Free
- Restocking Fee : No Fee
- Refund processing time : 1 day
Once we receive your request, we will provide you with the steps to follow for the return. All returns must be sent to our return center in Canada . Make sure to mark the package as "return" to avoid additional customs fees.
Return address:Â 3393 Silver Springs Blvd,T3E 0K6, Calgary, Canada
EXCHANGES
At Fromblackstone , we want you to be completely satisfied with your purchase. If you need to exchange a product, we have a simple exchange policy. You can exchange your item within 30 days of receipt if the size or item does not suit you.
We cover the full return shipping cost for exchanges. To be eligible for an exchange, the item must be unused, in its original condition and in its original packaging. To initiate an exchange, contact our customer service at contact@fromblackstone.com
LOST ORDER
We assume responsibility for all packages, including during transport, until they are received. To ensure proper handling, we recommend sending your returns with a tracking number and keeping it until your return is processed.
RETURN COSTS
We cover the return shipping costs for new or defective items. To be eligible for an exchange, the item must be unused, in its original condition and in its original packaging. To initiate an exchange, please contact our customer service at contact@fromblackstone.com
REFUNDS
We will process your refund within 24 hours of receiving your return. You will receive a confirmation email once your return has been processed. It may take some time for the refund to appear in your account, depending on your bank or payment provider. Due to our use of SSL certificate, we can only refund to the original payment method.
Address:Â Â 3393 Silver Springs Blvd,T3E 0K6, Calgary, Canada
Email:Â Â contact@fromblackstone.com
Phone:Â +1 403-246-3041
